Last updated: January 2024
Introduction
sleek-dash ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Submit an enquiry through our website forms
- Request a travel quote or consultation
- Book travel services through our agency
- Subscribe to our newsletter or promotional communications
- Contact us via email or visit our office
Personal Data
The personal information we may collect includes:
- Name and contact details (email address, postal address)
- Travel preferences and requirements
- Passport and identification details (when required for bookings)
- Payment information (processed securely through third-party providers)
- Special requirements such as dietary needs or accessibility requirements
Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect to:
- Process and manage your travel bookings
- Respond to your enquiries and provide customer support
- Send you booking confirmations and travel documentation
- Communicate important updates regarding your travel arrangements
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract performance: to fulfil our obligations in providing travel services
- Legitimate interests: to improve our services and communicate with you
- Consent: where you have given explicit consent for specific purposes
- Legal obligation: to comply with applicable laws and regulations
Data Sharing
We may share your information with:
- Airlines, hotels, and other travel service providers necessary to fulfil your booking
- Payment processors to complete transactions
- Government authorities when required by law
- Professional advisers including lawyers and accountants
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for seven years for legal and accounting purposes.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time
International Transfers
Your information may be transferred to countries outside the UK or European Economic Area when necessary to fulfil your travel bookings. We ensure appropriate safeguards are in place to protect your data in such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
sleek-dash
47 Deansgate
Manchester, M3 2BW
United Kingdom
Email: [email protected]